Legal
Complaints management
CONDA Capital GmbH has a complaints management system that gives you the opportunity to raise complaints easily and specifically.
How the complaints process works
Submit a complaint
Send the complaint form by email to team@conda-capital.com or by post.
Acknowledgement of receipt (2 working days)
We will confirm receipt of your complaint within 2 working days.
Admissibility check (10 days)
Within 10 days we will inform you whether the complaint is admitted.
Response (20 working days)
You will receive a response within 20 working days. A maximum of 30 working days.
Further information
It is important to us to ensure a prompt, fair and consistent handling of customer complaints through an effective and transparent procedure.
With the acknowledgement of receipt, we inform you which department or employee you can contact with questions and specify the upcoming deadlines.
If relevant information for processing your complaint is missing, we will request it. This may delay the processing of the complaint.
Communication in connection with your complaint takes place in writing by electronic means. At your express request, communication can also take place in paper form.
CONDA Capital GmbH maintains an internal complaints register in which measures arising from complaints, the communication and the final decisions are stored. Storage takes place for 5 years. Data protection concerns are observed at all times.
Complaints relating to circumstances that date back more than one year at the time the complaint is filed are not processed.
Submit a complaint
By email
team@conda-capital.comBy post
CONDA Capital GmbH
Neulinggasse 29/1/14
1030 Wien